Refund and Returns Policy

Refund and Returns Policy

Wellness Vida — Refund & Returns Policy Last updated: April 2026

At Wellness Vida, we want every customer to feel confident in their purchase. Please read this policy carefully before buying The Oral Wellness Guide. As this is a digital product delivered immediately upon payment, our refund policy reflects the nature of digital goods.

1. Digital Product — No Physical Returns

The Oral Wellness Guide is a digital ebook (PDF) delivered instantly via a download link. As there is no physical item involved, there is nothing to return. Our policy instead addresses eligibility for refunds where applicable.

We encourage all prospective customers to review the product description, sample information, and this refund policy thoroughly before completing a purchase.

2. Our Refund Policy

Due to the instant-access nature of digital downloads, we generally do not offer refunds once a product has been successfully delivered and accessed. However, we are committed to customer satisfaction and will consider refund requests fairly on a case-by-case basis.

Refunds MAY be granted in the following circumstances:

  • A technical error prevented you from accessing or downloading the guide, and we are unable to resolve the issue within a reasonable timeframe.
  • You received a corrupted, incomplete, or incorrect file.
  • You were charged more than once for the same purchase due to a payment processing error.

Refunds will NOT be issued in the following circumstances:

  • You have successfully downloaded the guide and are requesting a refund based on a change of mind.
  • You did not read the product description prior to purchase and the product does not match expectations based on an assumption.
  • You feel the guide did not produce specific health results (individual outcomes vary and are not guaranteed).
  • The request is made more than 7 days after the original purchase date.

3. How to Request a Refund

If you believe you are eligible for a refund under the conditions outlined above, please follow these steps:

Step 1 — Contact Us Within 7 Days Submit your request via our contact form at wellness-vida.com/contact/ within 7 days of your purchase date.

Step 2 — Include Your Order Details Provide your full name, email address used at checkout, order number, and a clear description of the issue you experienced.

Step 3 — We’ll Review Your Request We aim to respond to all refund enquiries within 3 business days. We may ask for additional information to verify your claim.

Step 4 — Resolution If your refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

Please do not initiate a chargeback without contacting us first. We are happy to work with you to resolve any genuine issues fairly and promptly.

4. Technical Access Issues

If you experience any difficulty downloading or accessing your guide after purchase, please contact us as soon as possible. We will do everything we can to ensure you receive the product you paid for, including re-sending your download link.

Common technical issues can often be resolved quickly — please check your spam/junk folder for the confirmation email before submitting a support request.

5. Chargebacks & Disputes

If you file a chargeback or payment dispute without first contacting us, we reserve the right to contest the dispute with evidence of delivery. We strongly encourage customers to reach out to us directly so that we can resolve any concerns quickly and amicably.

6. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer protection legislation in your jurisdiction. If you are a consumer based in the United Kingdom or European Union, statutory rights regarding digital content apply. Where any provision of this policy conflicts with your statutory rights, your statutory rights shall prevail.

7. Changes to This Policy

Wellness Vida reserves the right to update this Refund Policy at any time. Changes take effect upon publication to this page. The “last updated” date at the top of this page reflects when the most recent revision was made. Purchases made prior to a policy update remain subject to the policy in effect at the time of purchase.

Contact: For all refund requests and order queries, please use the contact form at wellness-vida.com/contact/ We respond within 3 business days.